Terms of Service

Effective Date: 26.11.2025

1. General Provisions and Scope

1.1. These Terms of Service ("Terms") govern the contractual relationship between you (the "Customer") and Sliplane, Lukas Mauser, Freienwalder Str. 3, 13359 Berlin, Germany ("Sliplane", "we", "us", or "our").

1.2. These Terms apply to all business relationships between you and Sliplane, including all current and future services and transactions, even if not separately agreed upon in subsequent engagements.

1.3. Any terms and conditions proposed by the Customer or third parties are expressly rejected and do not form part of any agreement between us, even if we do not specifically object to them in individual cases.

1.4. We reserve the right to modify these Terms of Service at any time. Material changes will be communicated to you via email to your registered email address or through a notification in your customer account at least 14 days prior to taking effect. Your continued use of the Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

2. Contract Formation, Duration and Termination

Contract Formation

2.1. A binding contract is formed when you place an order and we accept it. Acceptance may be express or implied through our commencement of providing the requested service.

2.2. For accounts on free trials, the addition of a payment method to an account containing billable resources constitutes an order and automatically converts the trial into a paid subscription.

2.3. All offers, pricing, and service descriptions displayed on our website are subject to availability and may be modified or withdrawn at our discretion. We retain the right to make reasonable technical, operational, and pricing adjustments to our services.

2.4. You represent and warrant that all information provided in your customer account is accurate, complete, and current. You agree to notify us in writing of any changes to your account information within 14 days of such changes occurring. We reserve the right to request verification or proof of the accuracy of your information at any time.

2.5. To process account-related requests, changes, or support inquiries, you must authenticate your identity either by using the secure account interface while logged in or by submitting requests from the email address registered to your account.

Contract Duration

2.6. Unless otherwise specified in the service description or order confirmation, all contracts are concluded for an indefinite period and continue until terminated by either party.

Termination

2.7. Either party may terminate the contract with 30 days' written notice to the end of the calendar month, without stating reasons. Termination notice must be submitted in writing via email to support@sliplane.io or through your customer account interface.

2.8. We reserve the right to terminate the contract immediately without notice for cause ("extraordinary termination"). Cause includes, but is not limited to:

  • Failure to fulfill payment obligations
  • Material violation of these Terms of Service
  • Engagement in illegal activities
  • Use of services in a manner that compromises the security or integrity of our infrastructure
  • Hosting or distributing content that violates applicable laws

Suspension and Deletion for Non-Payment

2.9. In the event of non-payment, we may suspend access to your services after 4 unsuccessful payment attempts or 14 days following the payment due date, whichever occurs first.

2.10. Accounts with outstanding payments may be permanently deleted 30 days after the payment due date. Account deletion results in the permanent and irreversible removal of all associated data, services, and configurations. All outstanding invoices and fees remain payable regardless of account deletion.

2.11. The reactivation of deleted accounts is at our sole discretion and cannot be guaranteed.

Data Deletion Upon Termination

2.12. Upon contract termination for any reason, all account data, including but not limited to configurations, applications, databases, and files, will be permanently deleted and cannot be recovered. You are solely responsible for retrieving or backing up any data prior to termination.

3. Scope of Services

3.1. The scope of our services is defined by the product descriptions and specifications valid and displayed at the time of your order, together with any written agreements made between us.

3.2. We reserve the right to discontinue services offered free of charge or to introduce fees for such services, with prior written notice.

3.3. While we make commercially reasonable efforts to ensure high availability of our services, we do not guarantee any specific uptime percentages or service level agreements unless explicitly stated in writing.

3.4. Our services operate on third-party infrastructure providers. We are not liable for service interruptions, outages, or issues caused by these underlying infrastructure providers.

3.5. We provide support as described in our service documentation. Support services beyond those described are not included and may be subject to additional fees.

3.6. Where services include IP address allocation, we do not guarantee that assigned IP addresses will remain permanently allocated to your account. We reserve the right to change assigned IP addresses when necessary, with reasonable notice where feasible. IP addresses are not screened for blacklist status prior to allocation, and we provide no warranty that allocated IP addresses are not blacklisted.

4. Payment Terms and Conditions

4.1. All prices for services are displayed on our website at sliplane.io and are subject to change with prior notice.

4.2. Depending on your service agreement, we process invoices on a monthly or annual basis. All invoices are due and payable immediately upon issuance unless otherwise agreed in writing.

4.3. We may assign a billing threshold to your account. If your account's outstanding usage charges exceed this threshold, we reserve the right to issue an immediate invoice for the outstanding amount. Billing thresholds may be adjusted based on payment history and account activity.

4.4. We reserve the right to charge interest on late payments in accordance with applicable law.

4.5. You are responsible for all fees, taxes, duties, and governmental charges (including but not limited to VAT, sales tax, or similar taxes) incurred through your use of our services or by third parties you have authorized to use the services.

4.6. Invoicing is provided exclusively in electronic format. Payment must be made through the payment methods made available during the checkout process.

Free Trials

4.7. We may offer limited-time free trials to new users from time to time. These trials are intended solely for evaluation purposes and to allow prospective customers to assess our services.

4.8. Free trials are subject to the following conditions:

  • Each customer is entitled to one free trial per service type
  • Creating multiple accounts to abuse free trial offers is strictly prohibited and will result in immediate account suspension or termination
  • We reserve the right to verify user identity and eligibility for free trials
  • Free trial terms, duration, and availability are subject to change without notice

4.9. Upon expiration of a free trial, services will be discontinued unless you have added a valid payment method and converted to a paid subscription in accordance with Section 2.2.

Prepaid Credits

4.10. You have the option to prepay for services by purchasing credits ("Prepaid Credits") that can be applied to your account balance.

4.11. Prepaid Credits are subject to the following terms:

  • One credit equals one Euro (€1.00)
  • When you purchase Prepaid Credits, you will receive an additional 20% bonus on the amount paid. For example, if you purchase €100.00 worth of credits, your account will be credited with 120 credits
  • Credits are non-refundable and cannot be exchanged for cash or transferred to other accounts
  • Credits are valid for one year from the date of purchase. After one year, any unused credits will expire and be removed from your account
  • Credits will be automatically applied to invoices in chronological order based on invoice due dates
  • The 20% bonus does not apply to credits received through promotions, refunds, or other non-purchase methods

4.12. We reserve the right to modify, suspend, or discontinue the Prepaid Credits system at any time. If we make changes that materially affect your existing credits, we will provide advance notice via email or through your account interface.

5. Administrator Rights and Data Security

Managed Services

5.1. For managed service products, we provide limited administrative access as described in the service documentation. We do not grant root or full administrative access to underlying cloud servers. It is our responsibility to maintain the host infrastructure and platform applications that comprise our service offering.

Customer Responsibilities

5.2. You are solely responsible for all applications, configurations, and data within your account, including but not limited to:

  • Installing security updates and patches
  • Maintaining appropriate backup procedures
  • Selecting and maintaining strong authentication credentials
  • Securing account access information
  • Ensuring encrypted data transmission where required
  • Implementing application-level security measures

Backup Services

5.3. While we may offer volume backup services as part of certain plans, these backup solutions are not comprehensive for all use cases and applications. Our backup services are intended as a disaster recovery safety net and do not substitute for application-specific backup strategies. You remain solely responsible for maintaining adequate backups of your data. We accept no liability for data loss under any circumstances.

Prohibited Use

5.4. You agree to use the services responsibly and to refrain from abusive, harmful, or illegal conduct. You specifically agree not to use our services for applications or activities that may damage our infrastructure, security, or reputation, including but not limited to:

  • Cryptocurrency mining, farming, or plotting operations
  • Sending spam or unsolicited communications
  • Conducting or facilitating distributed denial-of-service (DDoS) attacks
  • Hosting, distributing, or linking to illegal content
  • Hosting or using hacking or penetration testing tools without proper authorization
  • Using traffic exchange programs, bots, or any automated systems to artificially inflate traffic or manipulate site statistics
  • Using remote desktop containers for fraudulent, malicious, or unauthorized purposes
  • Conducting any form of network scanning, probing, or monitoring of IP addresses without authorization
  • Activities that violate applicable laws or regulations

5.5. We reserve the right to deny access to our services or suspend your account if we determine that your use poses a security risk, violates our Terms, or engages in activities that could harm our infrastructure or reputation. This includes excessive use of resources, any form of abuse, or suspicion of engaging in prohibited activities.

5.6. We reserve the right to immediately suspend or terminate accounts that violate section 5.4 without prior notice.

6. Data Protection and Privacy

6.1. All data processing activities are conducted in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws. For comprehensive information about how we collect, use, and protect your personal data, please refer to our Privacy Policy available at Privacy Policy URL.

Processing of Third-Party Personal Data

6.2. If you intend to process personal data of third parties using our services, you remain the data controller as defined under data protection law, and you bear full responsibility for compliance with all applicable data protection regulations.

6.3. We process personal data on your behalf solely as a data processor in accordance with Article 28 GDPR. A Data Processing Agreement (DPA) is not concluded automatically. If required for your use case, you may request to enter into a Data Processing Agreement with us through your account interface or by contacting our support team.

6.4. We generally have no means to determine whether you are processing personal data of third parties through our services. You are therefore obligated to inform us if you process such data, and to provide relevant information including:

  • Whether personal data of third parties is being processed
  • The purpose of such data processing
  • The categories of personal data being processed
  • The categories of data subjects

6.5. Even where a Data Processing Agreement is in place, you retain full responsibility for the security and protection of personal data, including implementing appropriate technical and organizational measures to secure your applications and data.

7. Third-Party Use of Services

7.1. You may grant third parties access to or use of the services ordered under your account. However, you remain our sole contractual partner and retain full responsibility for all use of the services, including use by any third parties you authorize.

7.2. You remain solely and fully liable for compliance with these Terms and all contractual obligations, regardless of whether violations are committed by you or by third parties you have granted access to.

7.3. When granting third-party access to your Sliplane services, you are obligated to ensure that all legal and contractual requirements are communicated to and followed by such third parties, including any obligations requiring their cooperation.

7.4. In the event that a third party violates contractual obligations or applicable laws, we retain the right to assert all our contractual rights and remedies against you as our contracting party.

8. Acceptable Use of Services and Content

Compliance with Laws

8.1. You are solely responsible for ensuring that your use of our services complies with all applicable laws and regulations, including but not limited to:

  • Telecommunications and electronic communications laws
  • Telemedia and internet service regulations
  • Intellectual property rights (patents, copyrights, trademarks)
  • Personal rights and privacy laws
  • Competition and consumer protection laws
  • Data protection and cybersecurity regulations

8.2. You agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your violation of applicable laws or third-party rights.

Prohibited Content

8.3. You agree not to publish, host, transmit, or distribute any content through our services that:

  • Infringes upon intellectual property rights, personal rights, or other rights of third parties
  • Violates applicable laws or regulations
  • Contains pornographic, obscene, or sexually explicit material
  • Promotes extremism, violence, hatred, or discrimination
  • Contains material that offends common decency or public morals
  • Facilitates or promotes gambling or games of chance
  • Could seriously endanger the welfare or morals of minors
  • Constitutes defamatory content, insults, or disparagement of individuals or groups
  • Violates trademark, copyright, patent, or data protection rights

Spam and Unsolicited Communications

8.4. The transmission of spam, unsolicited commercial email (UCE), or unsolicited bulk email (UBE) is strictly prohibited. This prohibition includes:

  • Sending advertisements or promotional content to recipients without their prior confirmed consent
  • Transmitting unsolicited communications to third parties
  • Falsifying sender information or disguising the identity of the sender
  • Operating systems configured as open mail relays

Cryptocurrency Mining

8.5. The operation of cryptocurrency mining, farming, plotting, or similar applications remains strictly prohibited on our infrastructure.

Enforcement

8.6. We reserve the right to immediately suspend or terminate your access to services in the event of non-compliance with this Section 8.

8.7. Where we become aware of illegal activities or content, we are obligated under applicable law, including Article 6(1) of the Digital Services Act (DSA), to request immediate removal of such content. We reserve the right to suspend or terminate your account access pending removal of the offending content.

9. Limitation of Liability

General Liability

9.1. You use our services at your own risk. Our liability for damages is limited as follows:

a) We are fully liable without limitation for damages resulting from: - Intentional misconduct or gross negligence by us or our legal representatives - Injury to life, limb, or health caused by our negligence or that of our legal representatives - Claims under applicable product liability laws - Breaches of guarantees explicitly provided by us in writing

b) For simple negligence, we are liable only for breaches of material contractual obligations (cardinal duties), and such liability is limited to foreseeable damages typical for this type of contract, up to a maximum of 100% of the fees paid by you for the affected service in the month in which the damage occurred.

c) We accept no liability for indirect damages, consequential damages, or loss of profits except in cases of intentional misconduct or gross negligence.

Infrastructure and Third-Party Services

9.2. Given that our services rely on third-party infrastructure and service providers, we disclaim liability for interruptions, outages, data loss, or security incidents caused by such third-party providers, except where such incidents result from our intentional misconduct or gross negligence.

Customer Liability for Violations

9.3. If you violate the content and usage obligations set forth in Section 8 of these Terms, you shall be liable to us for all direct and indirect damages arising from such violations, including financial losses, reputational harm, and regulatory penalties.

9.4. You agree to indemnify, defend, and hold harmless Sliplane, its officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising from:

  • Your use or misuse of the services
  • Your violation of these Terms
  • Your violation of applicable laws or third-party rights
  • Content you publish or transmit through our services
  • Actions of third parties you have authorized to use your account

10. Right of Withdrawal (Cancellation Policy for Consumers)

Withdrawal Period

10.1. If you are a consumer (as defined under applicable consumer protection laws), you have the right to withdraw from this contract within 14 days of contract conclusion without providing any reason.

10.2. To exercise your right of withdrawal, you must notify us of your decision to withdraw by means of a clear written statement. You may submit your withdrawal notice:

10.3. To verify your identity, withdrawal requests must originate from the email address registered to your account.

10.4. To meet the withdrawal deadline, it is sufficient that you send your communication exercising your right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

10.5. If you withdraw from this contract, we shall reimburse all payments received from you, including any delivery or setup fees (with the exception of supplementary costs resulting from your choice of a type of service other than the least expensive standard service offered by us).

10.6. Reimbursement will be made without undue delay and in any event no later than 14 days from the date on which we receive your withdrawal notice.

10.7. We will use the same payment method you used for the original transaction for the reimbursement unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

Services Already Commenced

10.8. If you have requested that service provision begin during the withdrawal period, you shall pay us a proportionate amount corresponding to the services provided up to the point at which you notify us of your withdrawal.

11. Dispute Resolution

11.1. The European Commission provides a platform for online dispute resolution (ODR), which is accessible at: https://ec.europa.eu/consumers/odr

11.2. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Governing Law and Jurisdiction

Applicable Law

12.1. These Terms of Service and the contractual relationship between you and Sliplane are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding:

  • The United Nations Convention on Contracts for the International Sale of Goods (CISG)
  • International private law conflict of law rules

Jurisdiction

12.2. The exclusive place of jurisdiction for all disputes arising from or in connection with this contractual relationship is Berlin, Germany, which is our registered business location.

12.3. Notwithstanding the foregoing, we reserve the right to initiate legal proceedings at your place of business or residence.

12.4. Mandatory statutory provisions regarding exclusive jurisdiction, particularly those protecting consumers, remain unaffected by this section.

13. Severability

13.1. If any provision of these Terms is held to be invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

13.2. If a gap or omission is discovered in these Terms, the parties shall negotiate in good faith to establish an appropriate provision that, to the extent legally possible, reflects the original intent and economic purpose of these Terms as if the parties had considered and addressed the matter at the time of contract formation.

14. Entire Agreement

14.1. These Terms of Service, together with our Privacy Policy and any service-specific terms referenced herein, constitute the entire agreement between you and Sliplane regarding the use of our services and supersede all prior or contemporaneous communications, whether electronic, oral, or written.

15. Contact Information

For questions, support, or notices regarding these Terms of Service, please contact us at:

Sliplane

Email: support@sliplane.io
Website: https://sliplane.io

16. Additional Terms for United States Customers

Applicable to All Customers Located in the United States of America

16.1. Important Notice for U.S. Customers

This section contains important information about your rights and obligations when using our services in the United States. Please read it carefully before placing an order.

By ordering or using Sliplane services in the United States, you acknowledge that you have read, understood, and agree to be bound by these additional terms. You may not use our services if you:

  • a) Do not agree to these terms
  • b) Are under 18 years of age or the legal age to form a binding contract in your state
  • c) Are prohibited by law from using our services

If any provision in this section conflicts with Sections 1-15 above, the terms in this Section 16 will take precedence for U.S. customers.

16.2. Changes to Terms

We may update these additional terms at any time by posting the revised version on our website at https://sliplane.io. We will notify you of material changes via email to your registered address or through your account dashboard. Your continued use of our services after we post changes means you accept the updated terms.

We reserve the right to modify our services, features, pricing, and fees at any time with reasonable notice.

16.3. Business and Corporate Accounts

If you're signing up on behalf of a company, organization, or other legal entity, you confirm that:

  • You have the authority to legally bind that entity to these terms
  • "You" and "your" in these terms refer to that entity

If we discover you lack this authority, you will be personally liable for all obligations under this agreement, including all payments and fees.

We may rely on any communications that reasonably appear to come from an authorized representative of your organization. If we have doubts about authenticity, we may request additional verification before processing requests.

16.4. How Orders Work

When you place an order, you're making a binding offer to purchase our services. We may accept or decline any order at our discretion.

We're not responsible for pricing errors or typos. If we discover a pricing mistake, we may cancel the affected order and notify you promptly.

16.5. Payment Terms for U.S. Customers

By providing payment information, you confirm that:

  • The payment information is accurate and complete
  • You're authorized to use the payment method
  • You'll pay all charges at our posted prices
  • Your payment provider will honor all charges
  • You're responsible for any applicable taxes in your jurisdiction

16.6. Your Content and Legal Compliance

You're responsible for all content you deploy, host, or transmit through our platform. While we don't pre-screen your content, we reserve the right to review it.

You agree not to use our services for content or activities that:

  • Violate federal, state, or local laws
  • Infringe on intellectual property rights, privacy rights, or other legal rights
  • Are defamatory, harassing, or threatening
  • Violate the CAN-SPAM Act or other anti-spam regulations
  • Could expose us to legal liability

If you violate these restrictions, we may immediately suspend or terminate your account without notice.

16.7. Third-Party Infrastructure

Our cloud platform runs on third-party infrastructure providers. This means:

  • Service availability depends partly on these providers
  • We can't guarantee 100% uptime due to factors beyond our control
  • Outages or issues with underlying infrastructure may affect your services

We'll make reasonable efforts to maintain service availability, but we're not liable for disruptions caused by third-party infrastructure providers.

16.8. Backups Are Your Responsibility

Important: You are solely responsible for backing up your data and applications.

While we may offer backup features, these are convenience tools only—not a replacement for your own backup strategy. You should:

  • Maintain regular backups of all important data
  • Store backups independently, outside of our platform
  • Test your backups to ensure they work
  • Back up before making any significant changes

We're not responsible for any data loss, regardless of the cause.

16.9. Anti-Spam Policy

We have zero tolerance for spam. You may not use our services to send:

  • Unsolicited commercial emails (spam)
  • Unsolicited bulk emails
  • Any messages without prior recipient consent

U.S. Legal Requirements: You must comply with the CAN-SPAM Act of 2003, the Telephone Consumer Protection Act, and all other federal and state anti-spam laws.

If we determine you're using our services for spam, we will immediately suspend or terminate your account without notice. You can report suspected abuse to support@sliplane.io.

16.10. Export Controls and Sanctions

Our services are subject to U.S., EU, and German export control laws. By using our services, you confirm that:

  • You're not located in or a resident of any country under U.S. or EU embargo
  • You're not on any government restricted parties list (such as the U.S. Treasury's Specially Designated Nationals list or Commerce Department's Denied Persons List)
  • You won't use our services to export controlled technical data without proper authorization
  • You'll comply with all applicable export control laws

If you're accessing our services from outside the United States, you're responsible for compliance with your local laws.

16.11. Third-Party Links and Integrations

Our platform may link to or integrate with third-party websites, services, or applications that we don't own or control. We're not responsible for:

  • The content or practices of third-party services
  • Third-party terms, conditions, or privacy policies
  • Any issues arising from your use of third-party services

By using our services, you release us from any liability related to third-party services you choose to use.

16.12. No Warranties (Required Disclosure)

Please read this carefully—it affects your legal rights.

Our services are provided "as is," "as available," and "with all faults." To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties about accuracy, reliability, or availability of our services
  • Warranties about uninterrupted or error-free operation
  • Warranties about data security or protection

We make no promises about:

  • The reliability or availability of our services or third-party infrastructure
  • The accuracy or completeness of any information
  • The security of data you store or transmit
  • Whether our services will meet your specific needs

No advice or information, whether oral or written, obtained from us or through our services creates any warranty not expressly stated in these terms.

Some states don't allow disclaimers of implied warranties. In those states, the above disclaimers may not apply to you, and you may have additional rights.

16.13. Limitation of Liability (Required Disclosure)

Please read this carefully—it limits our liability to you.

To the maximum extent permitted by law, we (and our officers, directors, employees, agents, and service providers) will not be liable for:

Any indirect, incidental, special, consequential, or punitive damages, including:

  • Lost profits, revenue, or business opportunities
  • Loss of data or the cost of recovering data
  • Loss of goodwill or reputation
  • Costs of substitute services
  • Deployment failures or application errors
  • Security breaches or cyberattacks affecting your account

Even if caused by:

  • Failures of our services or third-party infrastructure
  • Unauthorized access to your servers or data
  • Interruptions or cessation of services
  • Viruses, malware, or security vulnerabilities
  • Errors, bugs, or configuration issues
  • Our negligence (except for gross negligence or willful misconduct)

Maximum Liability: Our total liability to you for any claims related to our services cannot exceed the amount you paid us in the month when the incident occurred.

Exceptions: These limitations don't apply to:

  • Our gross negligence or intentional misconduct
  • Personal injury or property damage we directly cause
  • Liabilities that cannot be limited under applicable law

Some states don't allow limitations on liability for certain damages. In those states, our liability is limited to the greatest extent permitted by law.

16.14. Your Responsibility to Defend and Indemnify Us

You agree to defend, indemnify, and hold us harmless (including our officers, directors, employees, agents, and contractors) from any claims, lawsuits, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of our services
  • Content you deploy, publish, or transmit through our platform
  • Your violation of these terms or any applicable laws
  • Your infringement of any third-party rights (intellectual property, privacy, etc.)
  • Actions by anyone you authorize to use your account
  • Your breach of any promises you made in these terms
  • Applications or services you deploy on our platform

What this means: If someone sues us because of something you did, you're responsible for covering our legal costs and any resulting damages.

This obligation continues even after your account is terminated or closed.

16.15. How to Contact Us (and How We'll Contact You)

We'll contact you by:

  • Email to the address in your account (make sure it's current!)
  • Notifications in your account dashboard
  • Announcements posted on https://sliplane.io

Emails are considered delivered when we send them. It's your responsibility to keep your email address up to date. We're not responsible if you don't receive our emails due to an outdated email address or full inbox.

You can contact us by:

Email notices to us are effective when we receive them.

We may update our contact information by posting a notice on our website.

16.16. Service Availability and Downtime

We work hard to keep our services running smoothly, but we can't guarantee 100% uptime. Our services may be unavailable due to:

  • Scheduled maintenance, updates, or repairs
  • Equipment failures or technical issues
  • Third-party infrastructure problems
  • Network congestion, attacks, or failures
  • Events beyond our control (natural disasters, power outages, etc.)

We'll make commercially reasonable efforts to maintain service availability, but we have no control over third-party infrastructure reliability. We're not liable for service interruptions or downtime.

16.17. Force Majeure (Events Beyond Our Control)

We're not responsible for delays or failures in performance caused by circumstances beyond our reasonable control, including:

  • Natural disasters (floods, fires, earthquakes, storms)
  • Wars, terrorism, or civil unrest
  • Government actions or regulations
  • Pandemics or public health emergencies
  • Strikes or labor disputes
  • Third-party infrastructure failures
  • Cyberattacks or network failures
  • Power outages or telecommunications failures

During such events, our obligations under these terms are suspended until we can reasonably resume normal operations.

16.18. Which Laws Apply

These terms are governed by German law, without regard to conflict of law principles. The exclusive jurisdiction for disputes is Berlin, Germany (our business location), though we may choose to bring legal action in your location.

Why German law? We're a German company, and our primary operations and servers are based in Germany. This provides a consistent legal framework for all our customers.

State law rights: Some U.S. states provide additional consumer protections that cannot be waived. If you're a consumer in such a state, you may have additional rights under your state's laws.

16.19. Dispute Resolution Through Arbitration (U.S. Customers Only)

Important: This section affects your legal rights. Please read carefully.

Agreement to Arbitrate: You and Sliplane agree that any dispute, claim, or controversy arising from these terms or your use of our services will be resolved through binding arbitration, not in court. This includes claims based on contract, tort, statute, fraud, misrepresentation, or any other legal theory.

Exception: Either party may seek injunctive relief in court to protect intellectual property rights (patents, copyrights, trademarks, trade secrets).

What You're Giving Up:

  • Right to jury trial: Neither you nor we will have disputes decided by a jury.
  • Right to class actions: You can't participate in class actions, class arbitrations, or representative actions. All disputes must be brought individually.
  • Broader discovery: Arbitration has more limited discovery than court proceedings.
  • Right to appeal: Arbitration decisions are final with very limited appeal rights.

Arbitration Process:

  • Administered by the American Arbitration Association (AAA)
  • Follows AAA's Commercial Arbitration Rules and Consumer-Related Disputes procedures
  • AAA rules available at www.adr.org or by calling 1-800-778-7879
  • The arbitrator has exclusive authority to resolve disputes about this arbitration agreement
  • The arbitrator can award the same remedies available in court
  • The arbitrator's decision is final and binding

Individual Disputes Only: The arbitrator cannot consolidate claims from multiple customers or preside over class or representative proceedings.

Severability: If any part of this arbitration agreement is found unenforceable, the rest remains in effect.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to support@sliplane.io within 30 days of first accepting these terms. Your notice must include your name, address, and a clear statement that you want to opt out of arbitration.

Some states may not enforce arbitration agreements in certain situations. If you're in such a state, this arbitration provision may not apply to you.

16.20. Severability

If any part of these additional terms is found to be invalid, illegal, or unenforceable, that part will be removed, and the rest of the terms will remain in full effect.

16.21. Complete Agreement for U.S. Customers

These additional terms (Section 16), together with the general Terms of Service (Sections 1-15) and our Privacy Policy, constitute the complete agreement between you and Sliplane. They replace all prior or contemporaneous discussions, proposals, or agreements about our services.

Version: 2.0
Last Updated: 26.11.2025